About Shipping & Service

Shipping

Our Address:  East 1st Road No.8, dianbian Avenue, Shangan Nanyue,DanzaoTown, NanHai District , FoShan City , GuangDong Province , China

In order to offering better service,we have operated with multiple shipping companies like Fedex,DHL,DUP,UPS,EMS etc.We sure that you can choose the most suitable one.For our online products.

In order to offering better service,we have operated with multiple shipping companies like Fedex,DHL,DUP,UPS,EMS etc.We sure that you can choose the most suitable one.For our online products.

1.When goods are shipped from one country to another, the person who purchases or receives the goods pays import duties. Paying  import duties is the responsibility of every citizen, not the seller.Please pay the customs duties in time when receiving the notice. If the buyer does not pay the customs duties, the goods will be destroyed by the customs. The seller will not arrange a refund and the buyer will bear the responsibility. If you need more information about customs duties, please contact your local customs cargo logistics company.

2.Most of them will be shipped by express shipping like Fedex or DHL,delivery time is 6-8 business days.If the machine needs customized molds before using or we encounters other emergencies due to the sales season, the delivery time will be extended. If you have any problems about this, we recommend consulting sales staff before purchasing

3.Some small products will be sent by regular shipping,delivery time is 15-45 business days unless extreme circumstances.(There is an instruction saying this product will be sent by regular shipping.)But if you need faster shipping,please contact us to upgrade shipping method.We are glad to help you.

4.Some customers can not place their order since there is an error saying that we can not delivery the product to their countries.If you are in this situation,please contact us to confirm the price and shipping,we will help you place the order successfully.The shipping fee is hard to set up online,and in this situation,it is possible to spend less money to get this product,so it will be better if you can contact us.

5.If you see the backup shipping rate when you place the order, please note that this is only a reference price for the most economical transportation method. As we all know, the biggest problem with the most economical transportation method is that the transportation time is not guaranteed, and transportation information is difficult to check in time during shipping. We generally do not recommend the most economical shipping method. If you place an order using the backup shipping rate, in order to ensure service quality, we will choose the most appropriate but not the most economical shipping method for the customer as soon as possible after receiving the order, so the actual shipping fee may vary. We will contact you to ask if you need to upgrade your shipping service. If the customer insists on using the most economical transportation method, we will not be responsible for the problem that the subsequent transportation information cannot be checked in time or the transportation time is too long, and we will not accept refund services for the order.

6.If you find the shipping fee is too expensive for you,please contact us,we are glad to help you find the best shipping method.For large machine,it will be better for you to contact us before placing the order,in this way we can confirm the price,delivery time and check if the machine is really suitable for your products.

Payment
You may find that we only support paypal now,but we can offer other payment method like west union,TT,credit card,wechat pay,Alipay.You will find the best one as your need.If you have any problems about payment,please send us message.Although Some of them are not supported on online service now, we are trying our best to upgrade these.

Product Service
We want you to be happy with your purchase and trying our best to offer the better service to our customers,so we offer some solution if you have below problems or meet below situation: 

1. If you received a machine and found the machine was broken :
First,we should note that we will not send any used machine or broken machine to our customers.As we all know,everything will happen during shipping,if your machine is broken,please contact us and help us to complaint this to shipping company.We are here to help you.

2. If you don’t know how to assemble machine or use the machine :
Some of our machine may need you assemble them,or you don’t know how to use the machine,just send us e-mail or message,we will send you video and manual to help you know more about it.

Comment Reply

Q: Is it possible to collect a machine from you ? what is your collection address please ? (Comment from Nick Edwards)

A: Yes, our address is East 1st Road No.8, dianbian Avenue, Shangan Nanyue,DanzaoTown, NanHai District , FoShan City , GuangDong Province , China